We Help People Perform Better!

Many employers will claim “our people are our greatest asset”. And of course, they’re usually right. In many businesses the key distinguishing factor between you and your competitors is the people you employ.

It does mean, however, that it’s equally true that if your people are not fully effective, they could be costing your business money. For example:

Lack of customer care and communication skills may mean customers are lost, new customers don't buy, or time is spent resolving complaints unnecessarily
Working relationships within the organisation may be strained by insufficient interpersonal skills, preventing effective collaboration and team working
If managers and leaders do not have the appropriate skills, this can lead to insufficient support and direction for staff, failure to identify training needs or to create development opportunities, and under or over supervision
The challenge of organisational change, if not skilfully managed can lead to reduced morale, increased absence and reduced staff retention

And all of the above can contribute to increased levels of workplace stress – which can reduce effectiveness. ACAS, the HSE and CIPD report that:

Stress is costly, especially for small firms where cover for sick employees is difficult to arrange
Stress can reduce the effectiveness of employees and lead to higher rates of absence
Research estimates that 12.8 million working days were lost to stress, depression and anxiety in 2004/5
Each new case of stress leads to an average of 29 days off work
Work-related stress costs society about £3.7 billion every year (at 1995/6 prices)
Work-related stress is widespread. About one in five people in a stress study said that they found their work either very stressful or extremely stressful
Stress is likely to become the most dangerous risk to business in the early part of the 21st century.

Understanding People offer interventions in these areas to help improve the effectiveness of your workforce, and your business. There's more information here on the site about what we do. Or you can click here to sign up for a newsletter to get regular updates, offers,news and advice. We will never pass your email address on to anyone else, and you can unsubscribe at any time.

We’ve worked with organisations across the public, private, and charity sectors. From construction companies to NHS Trusts, from national charities to railway engineering. So we know that one size doesn’t fit all.

We will work closely with you to develop a solution that’s right for your business – whether you want us to design and deliver a training programme, or work with you in identifying the learning need and developing materials for your own people to deliver. Flexibility is core to our services.

We also offer open courses, which can be helpful for small businesses, where you have only one or two people who require training.

Another increasingly popular option is our web seminar programme – tutor led, interactive sessions conducted via web and telephone conference.

No travelling expenses, no overnight stays, no increased stress from being stuck in a traffic jam when the course is due to start! Just highly focussed sessions you can participate in wherever you can access the internet and a telephone.

These are offered on an open basis, or we can develop a programme specifically for your organisation. This is a valuable option to employers with a national (or international) workforce.

So if you think it’s possible that your people could be more effective, then call us now on 08450 943 874 or click here and complete the contact form for an informal, no-obligation discussion about how we can help.

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